Shipping policy

Shipping Policy

Last updated: April 18, 2025

Thank you for shopping with Canine Comfort LLC! We’re committed to providing you with reliable shipping and clear communication. Below you'll find all the details about how we handle shipping.

📦 Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order is on its way.

Note: During high-volume periods (e.g., holidays or launches), processing may take a bit longer. We appreciate your patience!

🚚 Shipping Rates & Delivery Times

Shipping fees are calculated at checkout and based on your location and selected shipping method.

Shipping Option Estimated Delivery Time Cost (USD)
Standard Shipping 3–7 business days Calculated at checkout
Expedited Shipping 1–3 business days Calculated at checkout
Overnight Shipping 1 business day Calculated at checkout

Delivery times are estimates and may vary due to carrier delays.

🌍 Shipping Locations

We currently ship to:

  • Domestic (USA)

  • Select International Destinations

We do not ship to:

  • P.O. Boxes

  • APO/FPO addresses (unless arranged in advance)

📦 Tracking Your Order

Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking info to update.

💸 Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees. These charges are the customer’s responsibility.

❗ Lost or Damaged Packages

We’re not liable for items lost or damaged in transit. If this happens, please:

  1. Contact the shipping carrier to file a claim.

  2. Save all packaging materials and damaged items for documentation.

🧾 Need Help?

If you have any questions about your order or this policy, reach out:

📧 Email: sales@supportcaninecomfort.com
📞 Phone: (518)536-0430

🔄 Returns & Exchanges

Please refer to our Return Policy for information about returns, refunds, or exchanges.